Q: Where do you ship from? A: We ship directly from our partner warehouses to ensure fast, reliable delivery worldwide. Most orders ship from China or the U.S., depending on stock and location.
Q: How long does shipping take? A: Standard shipping typically takes 7–15 business days. You’ll receive a tracking number via email once your order is on the way.
Q: What is your return policy? A: We offer a 30-day money-back guarantee. If you’re not satisfied, contact us within 30 days of delivery for a return or exchange.
Q: How can I contact support? A: You can reach us at support@guardianpup.com or through our Contact Us page. We aim to respond within 24 hours.
Q: Do you ship internationally? A: Yes! We ship to most countries worldwide. Shipping rates and times may vary depending on your location.
Tactical Vest + Leash FAQs
Q: What sizes do the vests come in? A: We offer four sizes (S, M, L, XL) to fit most breeds. Check our size chart on the product page for a perfect fit.
Q: How do I measure my dog for the vest? A: Measure your dog’s chest girth and neck circumference, then compare it to our sizing chart to ensure the best fit.
Q: Is the vest really escape-proof? A: Yes. The vest is designed with adjustable straps and quick-release buckles to stay securely in place, even during high activity.
Q: Can I use the leash with other collars or harnesses? A: Absolutely. The tactical leash is compatible with most harnesses and collars thanks to its universal clip design.
Q: Is the gear waterproof? A: The vest and leash are made from durable, water-resistant materials — ideal for rain, mud, or outdoor adventures.
GPS Tracker FAQs
Q: Does the GPS Tracker require a subscription? A: Yes. After your first free month, the GPS service starts at just $14.99/month. This covers unlimited real-time tracking via the mobile app.
Q: Is there a mobile app? A: Yes! You’ll get access to the TrackerOne mobile app, available on iOS and Android. Use it to track your dog’s location in real-time.
Q: How accurate is the GPS? A: The GPS provides real-time location updates with high accuracy, using both GPS and cellular signals.
Q: How long does the battery last? A: The tracker lasts up to 5 days on a single charge, depending on usage and tracking frequency.
Q: Is the GPS waterproof? A: Yes, the GuardianPup™ GPS Tracker is weather-resistant and splash-proof, ideal for outdoor use in various conditions.
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