At GuardianPup™, your satisfaction is our top priority. If you're not 100% happy with your purchase, we’re here to help.
Return Eligibility
We accept returns within 30 days of delivery, in accordance with our supplier’s policy. To be eligible for a return:
• The item must be unused, in the same condition you received it, and in its original packaging. • You must provide proof of purchase (order confirmation or receipt). • The product must be damaged, defective, or not as described.
How to Request a Return
1. Email us at support@guardianpup.com with your order number and reason for the return. 2. Our team will guide you through the return process and provide the correct return address (note: return locations may vary depending on the product). 3. Once we receive and inspect the item, we will issue your refund or replacement.
Non-Returnable Items
• Final sale or clearance items • Gift cards • Products damaged due to misuse or wear and tear
Refunds
Once approved, refunds will be processed to your original method of payment within 5–10 business days. Please note: shipping costs (if any) are non-refundable.
International Orders
Returns may require you to ship the item to a fulfillment center overseas (e.g., China). We’ll provide full instructions.
